Returns & Refund Policy

You can cancel your purchase within 30 days by emailing us at the address shown in the 'contact us' section of the website. You then have a further 30 days to return your purchase.You need to pay for the return delivery fee.

IMPORTANT: Your product must be complete and in 'as new' condition e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging. It must not have been used. It should be returned with the original box and packing you received with it. Any 'Free Gifts' received with the product must also be returned.

If you follow the steps above you will receive a full refund of the product price (NOT inclued the delivery charge paid)

We cannot cancel your purchase when:

The seal has been broken on any products, or the goods were a special order to your specification (including ground-to-order coffees and packed-to-order loose leaf teas).

To qualify for a refund or exchange the product must be:

In otherwise "as new" condition; and complete with any free gifts offered with it and the original box and packaging.

This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.